To ensure consistent service quality, hygiene standards, and operational excellence across all departments of Merlis Hotels, in line with brand standards, statutory requirements, and guest expectations.
Microbiology degree - must!
Key Responsibilities
Conduct daily/weekly quality audits across Rooms, Housekeeping, F&B; Service, Kitchen, Front Office, and Public Areas
Monitor hygiene, sanitation, and safety standards as per FSSAI, HACCP, and hotel SOPs
Ensure adherence to standard operating procedures (SOPs) across departments
Identify quality gaps and recommend corrective & preventive actions
Coordinate with department heads to implement quality improvements
Track and analyze guest feedback, reviews, and complaint trends
Prepare and submit quality audit reports to management
Conduct staff briefings and training on quality and service standards
Support internal and external audits and inspections
Maintain proper documentation related to quality checks and compliance
Key Skills & Competencies
Robust eye for detail and observation
Knowledge of hotel operations & service standards
Understanding of food safety, hygiene & safety regulations
Valuable communication and reporting skills
Problem-solving and follow-up skills
Ability to work closely with cross-functional teams
Tamil speaking candidates preferred.
Qualifications & Experience
Diploma / Degree in Hotel Management or Hospitality
1–3 years experience in hotel operations / quality / audit role
Experience in mid-scale or luxury hotels preferred
Key Performance Indicators (KPIs)
Quality audit scores
Reduction in guest complaints
Compliance with hygiene & safety standards
SOP adherence levels
Improvement in guest satisfaction ratings
Job Type: Full-time
Pay: ₹20,086.00 - ₹32,894.66 per month
Perks:
Cell phone reimbursement
Food provided
Provident Fund