Job Summary

The Front Office Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring excellent customer service at all times.

Key Responsibilities

Guest Service
Welcome guests in a skilled and friendly manner.
Assist guests with check-in and check-out procedures.
Handle guest inquiries, requests, and complaints promptly.
Provide information about hotel facilities, services, and local attractions.

Reservations & Room Management
Manage room bookings through PMS and OTA platforms.
Update reservation details accurately.
Coordinate with housekeeping regarding room availability and status.
Monitor occupancy and room allocation.

Cash & Billing
Prepare guest bills and process payments.
Handle cash, card, UPI, and online transactions.
Maintain accurate records of daily cash collections.
Perform shift cash handovers.

Communication & Coordination
Coordinate with Housekeeping, Maintenance, and Security teams.
Maintain proper handover between shifts.
Inform management about guest feedback and operational issues.

Reports & Documentation




Maintain guest registration records.
Prepare daily occupancy and revenue reports.
Update check-in/check-out records.
Ensure compliance with hotel policies and procedures.

Required Skills
Good communication and interpersonal skills.
Basic computer knowledge (MS Office, PMS software).
Customer service orientation.
Ability to work in shifts.
Problem-solving and multitasking skills.

Qualifications
Any Degree / Diploma in Hotel Management preferred.
Freshers or experienced candidates can apply.
Knowledge of hotel operations is an added advantage.

Working Hours
Rotational shifts (Morning, Evening, Night).
Weekly off as per company policy.

KPI / Performance Indicators
Guest satisfaction score.
Review generation (Google, OTA).
Accuracy in billing and cash handling.
Check-in/check-out efficiency.
Attendance and punctuality.

Pay: ₹8,600.85 - ₹24,001.25 per month

Advantages:
Adaptable schedule
Food provided
Paid sick time

Work Location: In person

📌 Receptionist Thoraipakkam
🏢 DRIZZLEDROP INN
📍 Thoraipakkam