Roverz MotorBikes is looking for an experienced and result-oriented Service Manager to manage the overall operations of the Service Department and ensure excellent customer satisfaction, service quality, and departmental performance.

Key Responsibilities
Manage the day-to-day operations of the Service Department.
Lead and supervise Service Advisors, Technicians, PDI Technicians, and other service staff.
Monitor service bookings, job cards, vehicle flow, and timely delivery.
Ensure proper diagnosis, repair, maintenance, and quality checks of vehicles.
Monitor service department targets, productivity, revenue, and customer satisfaction.
Handle customer complaints and ensure timely resolution.
Monitor technician performance and allocate jobs effectively.
Ensure proper usage and availability of tools, equipment, and workshop facilities.




Coordinate with the Parts/Spare Department to ensure timely availability of required parts.
Monitor warranty claims and ensure proper documentation and submission.
Ensure compliance with company policies, safety standards, and workshop procedures.
Conduct regular team meetings and provide guidance and training to staff.
Maintain service records, reports, and daily/monthly performance reports.
Coordinate with management regarding manpower, operational requirements, and departmental performance.
Ensure cleanliness, discipline, and proper housekeeping within the Service Department

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Service Manager Alappuzha
🏢 Royal Enfield - Roverz Motors
📍 Alappuzha