Monitor and evaluate customer service calls.
Ensure agents follow company policies and scripts.
Check call quality, accuracy, and compliance.
Identify areas for agent performance improvement.
Provide feedback and coaching to agents.
Prepare quality audit reports.
Track quality scores and performance metrics.
Report recurring customer issues to management.
Maintain quality standards and customer satisfaction.
Support continuous process improvement initiatives.
Pay: ₹18,000.00 - ₹25,000.00 per month
Perks:
Provident Fund
Work Location: In person
📌 Quality Check Chennai
🏢 VeCura Wellness
📍 Chennai
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