Job DescriptionTCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
nWhat we are looking for
nRole: Contact Center Engineer
nExperience Range: 5 to 8 Years
nLocation: Bangalore, Hyderabad
nMust Have:
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Cisco UCCE or UCCX Administration and Supportn
Cisco CVP (Customer Voice Portal)n
Cisco Finessen
Cisco Unified Communications Manager (CUCM)n
Cisco Unified Intelligence Center (CUIC)n
IVR Development and Call Routing Scriptsn
SIP Protocol, Voice Gateways, CUBEn
Troubleshooting Voice and Contact Center Technologiesn
Understanding of TCP/IP and Networking Fundamentalsn
nGood to Have:
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Cisco Webex Contact Center (WxCC)n
Genesys / Avaya Contact Center Exposuren
Experience with REST APIs and Contact Center Integrationsn
Python or PowerShell Scriptingn
Reporting and Analytics Toolsn
Cloud Contact Center Solutionsn
nEssential:
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Design, deploy, and maintain Cisco Contact Center solutions.n
Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.n
Develop and troubleshoot IVR call flows and routing scripts.n
Manage SIP trunks, Voice Gateways, and telephony infrastructure.n
Perform contact center upgrades, migrations, and system integrations.n
Monitor system performance and proactively resolve issues.n
Collaborate with business stakeholders to gather requirements and implement enhancements.n
Provide L2/L3 support and participate in on-call support activities.n
Create technical documentation, SOPs, and operational runbooks.n
nMinimum Qualification:
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15 years of full time educationn
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)n