SERVICE ADVISOR – TWO-WHEELER SERVICE CENTERJob Title

Service Advisor

Department

Service

Experience

Freshers can apply | Experienced candidates preferred

Job Responsibilities
Welcome customers and understand their vehicle service requirements.
Prepare job cards with accurate customer and vehicle details.
Inspect vehicles and identify service/repair requirements.
Explain required repairs, maintenance and estimated costs to customers.
Coordinate with technicians for timely completion of vehicle work.
Monitor job progress and provide updates to customers.
Prepare service estimates and obtain customer approval for additional work.
Ensure proper billing and documentation before vehicle delivery.
Conduct final inspection and ensure customer concerns are properly addressed.
Explain completed work, replaced parts and maintenance requirements during delivery.
Handle customer complaints and ensure timely resolution.
Follow up with customers after service to obtain feedback.
Maintain customer records and service history.




Achieve service-related targets such as labour sales, customer satisfaction and repeat service.
Promote service packages, accessories, lubricants and other value-added services.

Skills Required
Good communication and customer-handling skills.
Basic knowledge of two-wheeler service and maintenance.
Valuable coordination and problem-solving skills.
Basic computer and billing software knowledge.
Ability to prepare job cards, estimates and service bills.
Customer-focused and qualified attitude.
Good sales and convincing skills.
Ability to work under pressure and meet targets.

Qualification
12th Pass / Diploma / Any Degree
Automobile / Mechanical qualification is an added advantage.
Freshers with positive communication skills can apply.
Previous experience as a Service Advisor in a two-wheeler service center is preferred.

Key Performance Areas
Customer Satisfaction
Labour Sales
Job Card Conversion
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📌 Service Advisor Karamana
🏢 PIONEER MOTORS
📍 Karamana