Job Description

We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.

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Key Responsibilities

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Handle inbound customer interactions via chat with professionalism and empathy.
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Understand customer issues and provide accurate and timely resolutions.
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Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
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Document chat interactions clearly and accurately in internal systems.
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Required Qualifications

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5 years of AM and customer service experience (chat support preferred).
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Solid written communication skills in English.
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Ability to manage multiple chat conversations simultaneously.
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Preferred Qualifications

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Prior experience in chat-based customer support.
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Exposure to healthcare, insurance, or managed care processes.
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Familiarity with CRM tools or chat platforms.
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Excellent typing speed and accuracy.
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📌 Team Lead Bpo Hyderabad
🏢 Artech Infosystem Private
📍 Hyderabad