WARRANTY EXECUTIVE – TWO-WHEELER SERVICE CENTERJob Title

Warranty Executive

Department

Service / Warranty

Experience

Freshers can apply | Experienced candidates preferred

Job Responsibilities
Handle warranty claims for two-wheeler vehicles.
Verify vehicle warranty eligibility and customer details.
Inspect and verify warranty-related complaints and failed parts.
Prepare accurate warranty job cards and claim documents.
Coordinate with Service Advisors, technicians and the warranty team.
Check warranty parts and ensure proper documentation.
Submit warranty claims through the company warranty/DMS portal within the required timeline.
Follow up on pending, rejected and returned warranty claims.
Ensure warranty claims are submitted accurately and on time.
Maintain records of warranty claims, replaced parts and claim status.
Coordinate with the manufacturer/dealer warranty team for clarification and approvals.
Ensure warranty parts are properly tagged, stored and maintained for inspection/audit.
Monitor warranty claim settlement and outstanding claims.




Assist during warranty audits and ensure compliance with company warranty procedures.
Prepare regular warranty reports for management.

Skills Required
Valuable knowledge of two-wheeler service and basic mechanical systems.
Positive communication and coordination skills.
Basic computer and MS Excel knowledge.
Ability to maintain accurate records and documentation.
Positive attention to detail.
Knowledge of warranty procedures and DMS portals is an advantage.
Ability to follow company warranty policies and guidelines.

Qualification
12th Pass / Diploma / Any Degree
Automobile / Mechanical qualification is an added advantage.
Freshers with basic computer knowledge can apply.
Previous experience in automobile warranty processing will be preferred.

Key Performance Areas
Accurate Warranty Claim Submission
Timely Claim Processing
Warranty Claim Settlement
Reduction of Claim Rej

📌 Warranty Executive Karamana
🏢 PIONEER MOTORS
📍 Karamana