Job DescriptionDigital Customer Success Specialist, Insights & Renewal Intelligence
NCustomer Success | Digital Customer Success
NEmployment type
nFull-time
NExperience guide
n3–6 years
NReporting line
nManager, Digital Customer Success
NAbout the Role
nAspenTech, an Emerson company, is a global leader in industrial software, helping organizations optimize operations, improve efficiency, and accelerate digital transformation.
NYou will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness.
NAbout Digital Customer Success
NDigital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement,



and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action.
NWhat You'll Do
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Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into transparent strengths, risks and recommended actions. N
Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering;
validate outputs and distinguish genuine customer risk from data gaps. N
Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs. N
Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews. N
Risk and leadership reporting: Produce concise account and portfolio reportin

📌 Digital Customer Success Specialist, Insights Faridabad
🏢 aspen technology
📍 Faridabad