Outbound Calling ExecutiveJob Type: Full time
Department: Customer Support / Operations
Experience: Minimum 2 Years
Location: (Add Location)
About the RoleWe are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team.
The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management .
The ideal candidate should have excellent English communication skills , a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role .
Key Responsibilities
Make outbound calls to customers for order confirmation .
Verify the customer's complete delivery address, contact details, and other required information .
Confirm the customer's availability and willingness to receive the order .
Handle and coordinate customer return requests as per company policies.




Understand customer concerns and provide appropriate information or assistance.
Follow up with customers to complete order confirmation or return-related processes .
Maintain accurate records of calls, customer responses, order confirmations, and return requests .
Escalate customer issues, exceptions, or concerns to the relevant team.
Meet daily calling, productivity, and quality targets .
Handle a high volume of outbound calls while maintaining call quality.
Ensure every customer interaction is qualified, polite, and courteous .

Requirements
Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.
Good English-speaking and communication skills are mandatory.
Confident and comfortable communicating with customers over the phone.
Solid listening and customer-handling skills .
Ability to clearly communicate and accurately verify customer information.
Basi

📌 Outbound Calling Executive Noida (India)
🏢 DIRTS
📍 India