Day Hotel Receptionist

Employer: Lovely Hospitality
Location: Rishikesh, Uttarakhand
Department: Front Office
Shift: Day Shift
Reporting To: Front Office Manager / Hotel Manager

Job Purpose

To manage the hotel's front desk during the day shift and ensure smooth, skilled and guest-friendly operations from arrival to departure. The receptionist will be responsible for check-ins, check-outs, reservations, guest communication, billing coordination, and maintaining accurate front-office records.

Key Responsibilities1. Guest Service
Welcome guests warmly and professionally.
Handle guest check-in and check-out according to hotel SOPs.
Explain room facilities, hotel services, timings and key policies.
Handle guest requests, questions and basic complaints professionally.
Coordinate with Housekeeping and other departments to fulfil guest requirements.
Maintain a calm and qualified approach during busy periods.
Reservations & PMS
Handle walk-in, telephone, website and OTA reservations.
Check room availability and rates before confirming bookings.




Enter and update reservations accurately in the hotel's PMS.
Monitor arrivals, departures, extensions, cancellations and no-shows.
Ensure room status in PMS matches the actual room status.
Billing & Cash Handling
Prepare and verify guest bills accurately.
Collect cash, UPI and card payments as per hotel procedure.
Maintain proper records of all front-desk collections.
Coordinate with the accounts team for credit/company bookings and outstanding payments.
Never make unauthorised discounts, refunds or rate changes.
OTA & Booking Coordination
Monitor bookings received from OTAs and ensure they are correctly entered into the PMS.
Immediately report booking discrepancies, overbookings or payment issues to the Front Office Manager.
Ensure guest booking details and room allocation are accurate.
Front Office Records

Maintain accurate:
Arrival and departure records
Gu

📌 Hotel Receptionist Rishikesh
🏢 Lovely Hospitality
📍 Rishikesh