Interview Mode : Weekend Walkin drive (Face to Face )

nInterview Date : 22 -Aug -26(Saturday )

nNote : Only candidates currently located in chennai should apply.

nRole : Cisco UCCE/IVR & NICE Support

nExperience : 4 to 8 Years

nLocation : chennai

nDesired Competencies (Technical/Behavioral Competency)

nMust-Have

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Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
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Support and administer NICE CXone, NICE Engage, and related call recording solutions.
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Manage and support Workforce Management (WFM) and Real-Time Adherence (RTA) operations.
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Monitor system health, troubleshoot incidents, and coordinate resolutions with internal teams and vendors.
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Perform analysis of contact center operational data and create dashboards/reports using Tableau.
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Develop automation scripts and utilities using Python to improve operational efficiency.
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Support cloud-based solutions and integrations within AWS settings.
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Utilize monitoring tools such as Splunk and Dynatrace for proactive monitoring, alerting, and root cause analysis.
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Handle incident, problem, and change management activities using ServiceNow (SNOW), ITSM, and Jira.
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Participate in production deployments, post-implementation validation, and hypercare activities.
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Collaborate with business stakeholders, vendors, and cross-functional teams to ensure seamless service delivery.
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Document operational procedures, troubleshooting guides, and technical solutions.
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📌 Cisco Ucce/ivr & Nice Support Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu