Company Description Superkicks is India’s premium destination for lifestyle apparel and sneakers, offering both general releases and limited edition collections. Headquartered in Mumbai, the brand operates five stores across the country, serving a growing community of passionate creators and enthusiasts. Superkicks positions itself as a catalyst for individuals driven by their craft and the creative process.

The company values energy, authenticity, and the excitement of building and experiencing culture. Team members are encouraged to contribute to a vibrant, community-focused retail environment.

Role Description The Customer Care Executive is a full time, in office role based in Mumbai. This role involves greeting and assisting customers in-store, responding to inquiries across multiple channels, and ensuring that each visitor has a positive, seamless experience. Daily tasks include handling customer concerns, providing product information, processing orders and returns, and maintaining accurate records of customer interactions.

The Customer Care

Executive collaborates with the store team to support sales, manage queues,



and uphold visual and service standards. The role also includes gathering customer feedback to help improve service quality and overall customer satisfaction.

Qualifications
Strong customer support and customer service skills, with a focus on resolving queries efficiently and professionally.
Ability to drive customer satisfaction through attentive listening, empathy, and solution-oriented interactions.
Clear and confident communication skills, both verbal and written, suitable for in-person and digital customer interactions.
Basic sales skills, including product knowledge, upselling, and cross-selling within a retail environment.
Prior experience in retail, lifestyle, or fashion customer-facing roles is preferred.
Comfort working in a fast-paced store environment, with solid time management and organizational abilities.
Proficiency with basic computer systems and point-of-sale (POS) tools.
Ability to work flexible schedule, including weekends and holidays, as per store requirements.

📌 Customer Care Executive Jaipur
🏢 Superkicks
📍 Jaipur