Key Responsibilities: ¿
Manage daily support and operations for business-critical digital applications. ¿
Own incidents, problem management, RCA, change coordination, and service improvements. ¿
Lead resolution of critical production issues and ensure timely stakeholder communication. ¿
Coordinate closely with Infrastructure, Network, Database, Security, Cloud, and other technical teams. ¿
Collaborate across vendors for implementations, track SLAs, dependencies, escalations, and deliverables. ¿
Act as the key interface between internal technology teams, and customer stakeholders and other vendors. ¿
Monitor application performance, availability and interfaces. ¿
Drive operational governance, service reviews, reporting, and continuous improvement.

Experience: 10¿15 years in IT with a solid technical/application support background and experience in Delivery or Operations Management, multi-vendor coordination, and customer-facing roles.

Financial

Services / Asset Management experience is preferred.

📌 Delivery Manager Mumbai
🏢 ITC Infotech
📍 Mumbai