nWe are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of
ncontact for leads coming from our digital platforms (social media, website, emails). Your goal is to
nmake a outstanding first impression, capture the customer's requirements, and keep them engaged
nthrough their preferred communication channel until they are ready to talk to our core sales team.
nKey Responsibilities:
n Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
npromptly.
nPersonalized Communication: Reach out to leads via their preferred method—whether that is a
nphone call, WhatsApp chat, or video call.
n Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without
npushing for a hard sale.
nConsistent Follow-up:
Keep in touch with leads regularly, providing them with helpful information
nto keep their interest warm.
n Sales Handover: Identify when a customer is showing solid buying signals and smoothly transfer
nthe lead to our Senior Sales Representatives for technical discussions and closing.
nCRM Management: Keep accurate, up-to-date records of customer interactions and preferences in
nour system.
nRequirements:
n
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1 to 2 years of experience in retail, customer service, or basic inside sales.
n
Excellent written and verbal communication skills.
n
High empathy and patience to handle customer inquiries.
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Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.
n