Job Description

Strategic and planning

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Functional

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Core

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Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
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Closing of Product first information sheet (PFIS) internally and externally.
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Coordinating with Product Development team for Product Development along with procurement team.
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Arranging the stability with the regulatory team.
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Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
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Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
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Reply to customer specific needs to achieve satisfaction.
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Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
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Monitor dispatches / Sales Hold for the orders booked in the system
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Communicate to internal & external customers on the updates on timely basis
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Log customer complaints and ensure closure of complaints / queries as per agreed timelines
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Attend conference-calls with TICs to build and maintain customer relationship
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Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
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Ensures compliance to defined SOPs as per Q&RA; norms
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Ensure couriering CURRENT developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
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Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
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Co-ordinate with Plant team for preparation of Commercial documents.
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Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance.
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Support in CRM activities
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Internal process

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Update customer-wise tracker and share presentation along with TICs on monthly basis.
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Ensure timely payment collection to maintain zero outstanding
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📌 Customer Service Representative Mumbai (India)
🏢 Vantage Nutrition
📍 India