Company Description
Karma Lakelands is a 270-acre eco-responsible golf resort and residences where sustainability is integrated with modern elegance. Located in Gurugram, the resort offers a calm, nature-inspired workplace away from the city’s noise and congestion. Every aspect of the property is thoughtfully designed to create a refined and comfortable guest experience. Team members contribute to a tranquil retreat that helps guests move from daily chaos to serenity.
Role Description
The Guest Relations Agent is a full-time, in office role based in Kolkata, focused on delivering a welcoming and smooth experience for all guests. Responsibilities include greeting and assisting guests on arrival, managing check-in and check-out processes, handling inquiries in person and via phone or email, and coordinating with other departments to meet guest needs. The role involves resolving guest issues promptly, maintaining accurate records, and ensuring that service standards reflect the resort’s commitment to hospitality and sustainability.
The Guest Relations Agent is expected to maintain a professional demeanor, provide clear information about resort services, and consistently support high levels of guest satisfaction.
Qualifications
Strong Communication and interpersonal skills, with the ability to interact confidently and courteously with diverse guests.
Guest Relations and Customer Satisfaction skills, with experience in building positive guest relationships and handling feedback constructively.
Customer Service and Receptionist Duties skills, including managing front desk operations, reservations, and guest queries efficiently.
Previous experience in hospitality, front office, or customer-facing roles is preferred.
Ability to work flexible schedule, including weekends and holidays, as per operational requirements.
Proficiency in English; knowledge of additional regional languages is an advantage.
Basic computer literacy and familiarity with hotel management o