SAP Delivery Head Strategic Account

Role & responsibilities

Role Summary

The Delivery Head for a Strategic Account is responsible for end-to-
end delivery ownership, client satisfaction, and account growth for a high-value,long-term client relationship. This role ensures successful execution of programs,

Alignment with client business goals, and continuous improvement
In delivery excellence, financial performance, and team capability.

Key Responsibilities
Account & Client Leadership
Act as the single point of ownership for delivery across all programs within the strategic account
Build and maintain senior executive relationships with client stakeholders
Serve as a trusted advisor, aligning delivery outcomes with client business

objectives
Drive customer satisfaction, retention, and long-term partnership growth
Delivery Excellence
Own end-to-end delivery including scope, schedule, cost, quality, and risk
Ensure delivery governance, metrics, and reporting are consistently applied
Proactively identify and mitigate delivery risks and issues




Drive continuous improvement through best practices, automation, anDI nnovation.
Financial & Commercial Management
Own account-level P&L;, revenue, margins, and cost optimization
Ensure adherence to contractual commitments and SLAs
Support deal structuring, renewals, change requests, and expansions
Forecast revenue and capacity accurately
People & Capability Leadership
Lead and mentor delivery managers, program managers, and technical leaders
Ensure optimal staffing, skill development, and succession planning
Foster a high-performance, accountable, and cooperative culture
Drive employee engagement and retention within the account
Strategic Growth & Transformation
Identify prospects for account expansion, cross-sell, and up-sell
Partner with sales, solutioning, and leadership teams on growth initiatives
Lead large-scale transformation programs (digital, cloud, proces

📌 Sap Delivery Head Bengaluru
🏢 Bristlecone
📍 Bengaluru