The Prospect

Greaves Electric Mobility is looking for a seasoned After Sales Leader to build, scale, and institutionalize a high-performance after-sales ecosystem across its growing Electric Mobility portfolio.

This is a strategic business leadership mandate, with direct influence on customer experience, vehicle reliability, dealer profitability, service network productivity, warranty cost, spare-parts availability, and overall lifecycle economics of our products.

We are looking for a leader who can go beyond traditional service operations; someone who can build an intelligent, data-led, customer-centric, and commercially sustainable After Sales organisation for a rapidly scaling EV business.

The mandate spans Service Operations, Dealer Service Network, Technical Support, Warranty, Spares, Field Quality, Customer Experience, Service Training, Digital Service Enablement and After-Sales Business Performance across 2W and 3W.

Key Responsibilities

Service & Network
Define and execute the After-Sales strategy across 2W and 3W.




Build and scale the service network in line with vehicle parc and business growth.
Drive service capacity, workshop productivity, bay utilisation and technician productivity.
Establish dealer service standards, scorecards and governance mechanisms.
Improve TAT, First-Time-Fix and repeat repair performance.

Warranty
Own the end-to-end warranty ecosystem.
Drive warranty claim governance, failure analysis and cost reduction.
Identify warranty leakage and recurring failure patterns.
Partner with Quality, Engineering and suppliers on corrective actions.

EV Technical Operations
Build technical support and escalation mechanisms for EV products.
Drive diagnosis and resolution of battery, BMS, motor, controller, charger, electrical, software and connected-vehicle issues.
Establish structured technical escalation and field-support processes.

Field Quality
Create a closed-loop feedback mechanism between customers, dealers

📌 Head Of After Sales Bangalore Metropolitan Area
🏢 Greaves Electric Mobility
📍 Bangalore Metropolitan Area