Cosmetica India Pvt. Ltd.Job

Title: Receptionist – Aesthetic Center

Working Hours
9 Hours Duty
1 Weekly Off (As per Company Policy)

Key Responsibilities
Welcome all patients and visitors with a warm, professional, and courteous attitude.
Manage appointment bookings, confirmations, rescheduling, and follow-up calls.
Attend incoming phone calls, WhatsApp messages, emails, and website enquiries.
Register new patients and maintain accurate patient records in the clinic management software.
Coordinate patient flow between doctors, therapists, counsellors, and treatment rooms.
Explain consultation charges, treatment packages, memberships, and ongoing offers.
Generate bills, collect payments, issue receipts, and maintain daily Cash/UPI records.
Maintain the reception area, waiting lounge, and front desk in a neat and presentable condition.
Ensure all patient registration forms, consent documents, and records are completed before consultation.
Coordinate with the housekeeping team to maintain clinic hygiene and ambience.




Handle patient complaints professionally and escalate concerns to the Clinic Manager when required.
Maintain complete confidentiality of patient information and clinic data.
Prepare daily reports on appointments, walk-ins, enquiries, conversions, collections, and cancellations.
Assist the marketing and counselling team with lead allocation and follow-ups.
Promote Cosmetica India's services, products, memberships, and referral programs to eligible patients.
Support smooth day-to-day clinic operations while ensuring an excellent patient experience.

Required Skills
Excellent communication skills in Hindi and English.
Pleasant personality with qualified grooming.
Strong customer service and interpersonal skills.
Valuable knowledge of MS Office and clinic management software.
Ability to multitask and work efficiently under pressure.
Solid organizational and coordination skills.
Positive attitude with a Patien

📌 Aesthetic Center Receptionist Karol Bagh (India)
🏢 Cosmetica India Private
📍 India