Company Description
The Phoenix Mills Ltd., founded in 1905 by visionary entrepreneur Ramnarayan Ruia, has grown from a textile manufacturing company into one of India’s leading retail, commercial, hospitality, and residential developers. The company pioneered landmark destinations such as High Street Phoenix and Palladium in Mumbai, and multiple Phoenix Market City malls in major cities including Pune, Bengaluru, Chennai, and Kurla. Over the years, Phoenix has expanded into luxury hotels, high-rise residences, and diverse food and beverage offerings, creating integrated lifestyle hubs. With a strong track record of innovation, expansion, and premium experiences, Phoenix continues to set new benchmarks in mixed-use developments across India.

Role Description
This is a full-time, in office Service Manager role based in Lucknow. The Service Manager will oversee day-to-day service operations within the property, ensuring high standards of customer experience and effective resolution of tenant and visitor issues.



Responsibilities include coordinating with facility and maintenance teams, monitoring service quality, handling escalations, and enforcing service-related policies and procedures. The role involves managing vendors and service partners, tracking performance metrics, and implementing improvements to enhance overall service delivery. The Service Manager will also prepare regular reports, support safety and compliance initiatives, and collaborate with internal stakeholders to maintain a welcoming and well-managed environment.

Qualifications
Candidates should possess strong customer service and client relationship management skills, with the ability to handle queries and escalations professionally.
Candidates should possess operations and facilities coordination skills, including experience managing vendors, maintenance activities, and in office services.
Candidates should possess organizational and administrative skills, such as documentation, reporting, and b

📌 Service Manager Lucknow
🏢 The Phoenix Mills
📍 Lucknow