Job Description

Kia India is hiring for Area Service Field Manager role for Kolkata location.

n

Ideal candidate should hold a regular degree in Mechanical/Automobile Engineering and have similar industry experience from Passenger Car Industry with direct OEMs.

n

Experience : 4 to 9 years

n

No of Open Position : 1

n

Roles & Responsibilities :

n

n
Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer recent Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
n
Customer Satisfaction – Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
n
Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
n
Manpower – Recruit critical manpower, support Dealer in training plan,



Regular assessment of manpower skill level and share input with Dealer Principal.
n
Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
n
Network expansion and monitoring of workshop construction till workshop activation.
n
Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
n
Follow up with Dealer team on payments for license renewals.
n
Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
n
Implement KIN initiatives at Dealer level.
n
Sharing of competition information with RSFM on regular basis.
n

📌 Area Service Field Manager Kolkata (India)
🏢 Kia India
📍 India