Job Title: Medical Receptionist / Front Desk Executive
Department: Reception / Administration
Reports To: Clinic Manager / Hospital Administrator / Practice Manager

Job Summary:
A Medical Receptionist is responsible for managing the front desk of a hospital, clinic, or medical practice. The role involves welcoming patients, scheduling appointments, handling calls, maintaining patient records, coordinating with doctors and medical staff, processing payments, and ensuring smooth day-to-day administrative operations.

Key Responsibilities
Welcome and assist patients and visitors professionally.
Register recent patients and update existing patient information.
Schedule, reschedule, and cancel appointments.
Manage telephone calls, emails, and patient inquiries.
Maintain accurate and confidential patient records.
Verify patient details, identification, and insurance information where applicable.
Coordinate appointments with doctors, nurses, laboratories, and other departments.
Inform patients about appointment timings, required documents, and clinic procedures.




Manage the reception area and patient waiting list.
Prepare and maintain medical and administrative documents.
Handle billing, receipts, payments, and basic insurance-related paperwork.
Maintain daily appointment schedules and doctor availability.
Follow patient privacy and confidentiality requirements.
Assist patients with directions and general information about hospital/clinic services.
Coordinate laboratory reports, prescriptions, referrals, and other documents as directed.
Maintain office supplies and report shortages to management.
Handle complaints politely and escalate medical or administrative issues when necessary.
Perform data entry and maintain electronic or paper-based records.
Follow clinic/hospital policies, infection-control procedures, and workplace safety requirements.

Required Skills
Positive communication and interpersonal skills.
Qualified and friendly pe

📌 Receptionist Sector 62
🏢 Mediclinic Southern Africa
📍 Sector 62