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At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru.

We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology.

Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow.

If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you.

What You'll Do
Manage the Tier 1 team: directly manage a team of 14 AIOps Support Engineers performing manual triage of alarms and alerts across a diverse,



50-to-320-application portfolio including hiring, coaching, scheduling, and performance management.
Own triage quality and speed: set and monitor standards for how quickly and accurately the team detects, classifies, and routes incidents, and drive continuous improvement in mean-time-to-triage.
Drive data stewardship: partner with application teams to standardize alarm and alert data across heterogeneous log aggregation tools (Dynatrace, Recent Relic, ManageEngine, Glass box, and others) into a clean, consistent telemetry backbone built on Open Telemetry.
Manage the reactive-to-proactive shift: reduce reliance on reactive, manual triage over time by improving alert quality, correlation, and early-warning signals laying the groundwork for future automated and Agentic triage.
Navigate a diverse, moving application landscape: support applications spanning different technology stacks and different architecture disposi

📌 Aiops Support Lead Bengaluru
🏢 BCE Global Tech - A Bell Canada
📍 Bengaluru