nGood working knowledge on Intune, Application Deployment and Updating, Autopilot, OS Installation and Updating and Device Enrollment
nGood-to-Have
nGood Communication, Problem-solving and documentation skills
nSN
nResponsibility of / Expectations from the Role
n1
nEndpoint Management (Workspace One / Microsoft Intune) – Expert level knowledge Planning Implementation & Troubleshooting for Windows, Android, iOS and Apple Mac devices.
n2
nExpert level knowledge on Apple Device Enrollment (ADE) and Android Enterprise Device Enrollment.
n3
nLogging and tracking EUC Device asset data.
n4
nMobile device enrolment and removal in MDM system Logging tickets with MDM OEM for any product issues and coordination till resolution. Coordination with Mobile device vendor in case of any device related issue. Troubleshooting issues related MDM agent on mobile device. Periodical review of tickets
n5
nProvide Tier 2 support for Messaging server related issues as required. • Messaging Server & Client: Working knowledge of Outlook, troubleshoot NDR s, Analyze the message header,
Delegate permission, recovering deleted items, Outlook rules n Free/busy.
n6
nApplication Packaging and deployment for Apple Mac devices – Valuable understanding in implementation & troubleshooting.
n7
nExpert level knowledge on preparing custom scripts for Mac devices and deploying same via Microsoft Intune
n8
nExpert level knowledge on Microsoft Intune Endpoint Analytics and Advanced Endpoint Analytics.
n9
nMaintain security, backup, and redundancy strategies.
n10
nUnderstand System Hardware and its workings in detail.
n11
nWrite and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
n12
nExpert in understanding system performance parameters.
n13
nAble to identify and fix system performance issues or provide root cause to respective teams.
n14
nAutopilot and AP Pre-provisioning setup experience.
n15
nAbility to remotely delete or wipe Mobile Devices and delete specific files including the ability to wipe only Customer data and leave the Authorized User data intact.
📌 Intune Admin Pune
🏢 Tata Consultancy Services
📍 Pune
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