Role Overview

The General Manager will have
end-to-end ownership of the restaurant’s operations, commercial performance, guest experience, and team effectiveness
. The role requires a commercially astute and hands-on leader who can translate business objectives into solid outlet-level execution while maintaining consistently high standards across service, food, beverage, hygiene, and hospitality.

The GM will be accountable for
revenue growth, profitability, cost control, team productivity, guest satisfaction, and overall outlet performance.

Key Responsibilities
Business & P&L; Ownership
Own the outlet’s
P&L;, revenue, profitability, and key commercial metrics
.
Drive sales across food, beverage, events, delivery, and other revenue channels.
Monitor daily, weekly, and monthly performance against budgets and targets.
Analyse sales mix, average transaction value, covers, table turns, discounts, voids, complimentary bills, and contribution margins.
Develop and execute strategies to improve revenue, profitability, and overall outlet productivity.




Restaurant Operations
Ensure seamless day-to-day functioning of the outlet across
FOH, BOH, bar, reservations, delivery, and guest relations
.
Maintain uncompromising standards of service, food quality, presentation, hygiene, ambience, and hospitality.
Conduct daily opening, operational, and closing checks.
Ensure all SOPs are consistently implemented and audited.
Identify operational gaps proactively and drive timely corrective action.
Guest Experience
Own the overall guest journey from reservation and arrival to service and departure.
Personally handle escalated guest concerns and ensure effective service recovery.
Track guest feedback, online reviews, complaints, and recurring service issues.
Drive a culture of
warm, attentive, and personalised hospitality
.
Ensure the restaurant consistently delivers the intended brand experience.
Sales & Revenue Generation
Lead the team in a

📌 Restaurant General Manager South Delhi
🏢 Underdoggs
📍 South Delhi