Tech Mahindra is hiring for international Chat Process-Inbound Chats at Pune location.
Role & responsibilities
Resolving billing issues using query solving techniques and providing explicit and concise information.
Answering questions about billing or services.
Manage International inbound customer Chats with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Preferred candidate profile:
With minimum of 1 Year of experience in international voice process along with inbound calls.
Perks and advantages:
SALARY - 3.5 TP 5 LPA (please note, we can offer on the basis of your last/current CTC)
SHIFTS- US ROTAIONAL SHIFTS
WEEK OFF - 2 ROTAIONAL WEEK OFFS
BOTH WAY CAB SERVICE
Total Experience:
Years of relevant current/last experience into voice process:
Current/last fixed CTC:
Expected CTC:
Notice Period:
📌 Walk In Customer Support Executive Pune
🏢 Tech Mahindra
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.