Job Description

Role: Customer Service Advisor

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Process: International Voice Process

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Key Responsibilities

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Handle customer queries from guests and hosts through calls majorly or other support channels if required.
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Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
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Understand the customer's problem by asking appropriate probing questions.
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Provide accurate resolutions using available knowledge bases, tools, and procedures.
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Handle customer complaints with patience, empathy, and professionalism.
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Investigate issues and escalate cases when required.
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Communicate clearly and maintain a positive customer experience.




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Document every interaction accurately in the relevant systems.
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Eligibility

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Undergrad & Graduates
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Freshers & Experienced both
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Willingness to work in rotational shifts (including night shifts)
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Excellent English communication, both verbal and written.
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Robust listening and comprehension skills.
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Positive problem-solving and decision-making ability.
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Customer-focused and empathetic attitude.
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Basic computer and internet skills.
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📌 Customer Service Representative Bengaluru
🏢 Concentrix
📍 Bengaluru