Job Description – Front Office Manager

Position: Front Office Manager
Industry: Hospitality / Resort
Department: Front Office
Employment Type: Full time

Role Summary

We are looking for an experienced Front Office Manager to independently manage the resort’s complete front office operations, including guest relations, reservations, OTA bookings, room inventory, check-in/check-out, billing, and front desk team management.

The ideal candidate should have robust hands-on experience in a resort or hotel environment and should be capable of managing both guest-facing operations and online/offline reservations efficiently.

Relevant Work Experience
Minimum 5 years of experience in the hotel or resort industry.
At least 2–3 years of experience in a Front Office supervisory or managerial role.
Prior experience in a resort, boutique hotel, 4-star/5-star hotel, or full-service hospitality property is preferred.
Strong experience in Front Office, Reservations, OTA management, and Guest Relations is essential.




Candidate should have experience independently handling guest escalations, room allocation, reservations, and front office shifts.
Experience managing a Front Office team is preferred.

Key ResponsibilitiesFront Office Operations
Manage the complete day-to-day operations of the Front Office Department.
Ensure smooth guest check-in, check-out, room allocation, billing, and payment collection.
Monitor daily arrivals, departures, VIP guests, groups, special requests, and room status.
Ensure accurate guest registration and maintenance of guest records.
Conduct front office shift briefings and handovers.
Ensure proper cash handling, billing accuracy, and shift reconciliation.
Maintain skilled service standards at the reception and guest service areas.

Reservations & OTA Management
Handle and supervise all online and offline reservations.
Manage bookings received through OTAs such as Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia, and ot

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