Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Positive to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing application releases, ensuring system stability, and adapting features to align with organizational needs. The position requires working with various tools and platforms to maintain compatibility and optimize performance, while collaborating with different teams to deliver seamless application experiences.
Roles & Responsibilities
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and implement application enhancements.
Monitor application performance and troubleshoot issues to maintain optimal system functionality.
Document configuration changes and maintain accurate records of system modifications.
Assist junior team members by sharing knowledge and providing guidance on application best practices.
Professional & Technical Skills
Must To Have Skills: Proficiency in ServiceNow.
Experience in configuring and customizing ServiceNow applications to meet business needs.
Familiarity with APIs and integration techniques within ServiceNow settings.
Ability to use low-code platforms and tools to develop and adapt application features.
Robust problem-solving skills to address system issues and optimize application performance.
Knowledge of release management processes and version control in SaaS applications.
Additional Information
The candidate should have minimum 2 years of experience in ServiceNow.
This position is based at our DDC5E - SEZ location.
A 15 years full time education is required.