About Department:

nHelpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

nPosition Purpose :

nHandle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

nPreferred Functional Knowledge:

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Indian Payroll Knowledge
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Positive Written & Verbal Communication
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Experience into Customer Support
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nKey Responsibility:

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Support clients on phone, email or remote support tools in using and deriving maximum value from the application
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Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
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Proactively build solid customer relationships
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Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and qualified manner
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Solutionize either through configurations or workarounds to address client specific requirements
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Develop competence in the use of all the information systems used in implementation of the application
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n• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

nTools experience if any:

n• Experience in GreytHR & Zendesk

📌 Payroll Support Bengaluru Urban (India)
🏢 Greytip Software Private
📍 India