Key Responsibilities

Sales & Business Performance
Achieve and exceed monthly, quarterly, and annual store sales targets.
Develop strategies to increase walk-ins, conversions, average transaction value, and repeat customers.
Monitor daily sales performance and prepare regular sales reports.
Drive sales of gold, diamond, silver, platinum, and other jewellery products.
Maintain robust knowledge of product specifications, pricing, making charges, offers, and promotions.
Identify business opportunities and implement initiatives to improve store profitability.

Customer Experience
Ensure exceptional and personalized customer service at every stage of the buying journey.
Handle high-value customers, VIP clients, complaints, and escalations professionally.
Build long-term relationships with customers and encourage repeat business and referrals.
Ensure the showroom maintains a premium, welcoming, and well-presented workplace.
Support the team in product demonstrations, consultations, and closing sales.

Team Management
Lead, motivate, coach,



and monitor the performance of sales and support staff.
Set individual targets and conduct regular performance reviews.
Plan staff schedules, shifts, leave, and daily responsibilities.
Conduct training on jewellery products, selling techniques, customer service, and company policies.
Maintain discipline, teamwork, grooming standards, and qualified conduct.

Inventory & Jewellery Operations
Ensure accurate handling, display, movement, and storage of jewellery and other valuable inventory.
Conduct and supervise regular stock verification and physical inventory audits.
Monitor stock transfers, repairs, returns, exchanges, and customer orders.
Ensure proper documentation for all inventory-related transactions.
Coordinate with the inventory, accounts, security, and operations teams.
Minimize stock discrepancies, losses, damages, and operational errors.

Store Operations & Compliance
Ensure s

📌 Store Manager Noida (India)
🏢 Manohar Lal Jewellers
📍 India