Company: Youkoso Stays
Location: Chennai
Job Type: Full time
Youkoso Stays is looking for a proactive and hands-on Property Operations & Guest Relations Manager to oversee the maintenance, upkeep and guest experience across our hospitality properties in Chennai.
This is not purely a maintenance role. We are looking for someone who can ensure our properties are maintained to a high standard while also interacting confidently with guests, resolving concerns and helping us consistently deliver an excellent guest experience.
Key Responsibilities
Property Maintenance & Operations
Regularly inspect all Youkoso Stays properties and identify maintenance requirements proactively.
Ensure guest rooms, bathrooms, common areas, swimming pools, kitchens, outdoor areas and equipment are maintained in excellent condition.
Coordinate electrical, plumbing, AC, carpentry, painting, civil and general maintenance work.
Coordinate and follow up with technicians and external vendors until work is completed satisfactorily.
Maintain preventive maintenance schedules for all properties.
Respond quickly to breakdowns or maintenance issues that could affect guests.
Obtain quotations and help control maintenance costs.
Work closely with property managers, caretakers and housekeeping teams to maintain property standards.
Guest Relations
Regularly interact with guests during their stay and ensure they are comfortable.
Check with guests regarding their stay experience and address concerns immediately.
Handle guest complaints calmly and professionally and coordinate quick solutions.
Build a friendly and qualified relationship with guests without being intrusive.
Follow up on guest requests and ensure they are completed.
Coordinate with property teams to improve overall guest satisfaction.
Encourage satisfied guests to share their experience through Google reviews and other relevant review platforms.
Monitor recurring guest feedback and communicate areas requir