We are looking for a smart, well-groomed, and guest-oriented Front Office Executive to join our hotel/resort team. The ideal candidate should have valuable communication skills, a pleasant personality, and the ability to handle guests professionally.
Key Responsibilities
Handle guest check-in and check-out procedures efficiently.
Welcome guests and provide excellent customer service.
Manage reservations, room allocations, and guest requests.
Handle guest queries, complaints, and feedback professionally.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
Maintain accurate guest records and front office documentation.
Handle telephone calls, emails, and guest enquiries.
Prepare and maintain daily Front Office reports.
Handle cash/card transactions and maintain proper billing records.
Ensure smooth front desk operations and guest satisfaction.
Follow hotel SOPs, company policies, and safety standards.