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Qualification: Graduate
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Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
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5 days working and 2 days off.
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Should be ok with night shift and rotational off.
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Typing speed of at least 50 WPM with 90% accuracy
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Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
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Multitasking: Ability to Toggle Between Screens/Tools
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Excellent communication skills.
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Salary: Up to 5 LPA
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Work Location: Q City, Hyderabad
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2-way cab facility will be provided.
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nRoles & Responsibilities:

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Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
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Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
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Enhance our customers' experience by identifying prospects to offer products based on Cardmembers' needs.
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Meet and exceed quality goals, compliance regulations and productivity targets.
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Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
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Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
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📌 Process Consultant Hyderabad
🏢 HGS
📍 Hyderabad