We're Hiring || Quality Analyst || Malad || Voice Process
Location: Mumbai (Malad)
Working Days: 06 Days a week
Shifts: Day Shifts
Key Responsibilities:
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
Identify gaps in communication, process adherence and customer handling
Prepare and maintain quality reports, dashboards and analysis for leadership
Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.
📌 Quality Analyst Mumbai (India)
🏢 TP
📍 India
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