Key Responsibilities
Seller Support
Handle seller queries through phone, email, chat, and other communication channels.
Provide timely and accurate solutions to seller issues.
Guide sellers on company policies, processes, and platform features.
Order & Account Support
Assist sellers with order-related issues, cancellations, returns, and refunds.
Resolve account, login, catalog, and product-listing issues.
Support sellers with payment and settlement-related queries.
Issue Resolution
Identify the root cause of seller complaints and provide appropriate solutions.
Escalate complex issues to the relevant internal departments.
Follow up on escalated cases until closure.
Seller Onboarding
Assist recent sellers with registration and onboarding processes.
Explain platform procedures, documentation requirements, and seller guidelines.
Help sellers successfully start selling on the platform.
Coordination




Coordinate with Sales, Operations, Logistics, Finance, Product, and Technical teams.
Ensure seller issues are resolved within the defined turnaround time (TAT).
Performance & Reporting
Maintain records of seller complaints, queries, and resolutions.
Track key metrics such as TAT, resolution rate, CSAT, and seller satisfaction.
Prepare daily/weekly reports when required.
Seller Relationship Management
Build and maintain positive relationships with sellers.
Proactively identify recurring seller problems and suggest improvements.
Ensure a skilled and customer-focused approach.

Pay: ₹25,286.00 - ₹35,258.28 per month

Advantages
Flexible schedule

Work Location: In person

📌 Seller Support Executive Gurugram
🏢 Cayro shop private
📍 Gurugram