Job Description
Oversee day-to-day hotel operations across assigned departments, ensuring smooth and effective functioning.
Drive operational standards, guest satisfaction and service excellence in line with brand and hotel objectives.
Coordinate with HODs to ensure achievement of operational, financial and guest experience targets.
Monitor hotel performance, identify operational gaps and implement timely corrective actions.
Ensure compliance with brand standards, statutory requirements, safety, hygiene and quality standards.
Support the Cluster General Manager in implementing business strategies, operational initiatives and improvement plans.
Review guest feedback, RPS/GSS scores and service trends, driving focused actions to improve guest satisfaction.
Optimize manpower, resources and operational costs while maintaining service quality and productivity.
Lead cross-functional coordination during peak periods, events, business challenges and operational requirements.
Develop and motivate operational teams, fostering accountability, teamwork and a robust service-oriented culture.