We are hiring a Senior Ticketing Executive / Ticketing Head with robust hands-on experience in international air ticketing.

nThis role requires deep expertise in Amadeus, excellent handling of reissues, refunds, and the ability to work calmly under pressure.

nThis is not an airline BPO or call-center role.

nKey Responsibilities

nHandle international air ticketing end-to-end on Amadeus

nManage reissues, cancellations, refunds, and urgent fare changes

nWork with consolidators, NDC platforms, and portal-based issuance

nQueue PNRs and coordinate multiple files efficiently

nManage group bookings and special fare cases

nHandle high volumes while maintaining accuracy

nTake complete ownership of ticketing operations

nGuide junior team members when required

nMandatory Requirements

n

n




2–7+ years of travel agency ticketing experience
n
Very robust Amadeus knowledge
n
International ticketing experience (mandatory)
n
Comfortable with reissues, refunds & pressure situations
n
Experience with consolidators / NDC portals
n
Solid Ownership mindset & accountability
n

nGood to Have

nGroup booking coordination experience

nExperience mentoring or guiding juniors

nProfiles We Will NOT Consider

nAirline BPO / call-center backgrounds

nLess than 2 years of agency ticketing experience

nOnly domestic ticketing profiles

nFrequent job changes

nDiscomfort with reissues, refunds or pressure

📌 Senior Ticketing Executive Bengaluru
🏢 Travenza Holidays
📍 Bengaluru