You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through creative technologies and software.

n

n
Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
n
Ensure accurate and timely updates of logged support issues on the in-house call logging system.
n
Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
n
Assist with the occasional implementation, testing, and writing of documentation
n
Test and troubleshoot recent versions prior to release.
n




Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
n

nLog and manage support cases with 3rd parties.

nJob Requirements

n

n
Experience in the F&B; and/or Hotel industry.
n
Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.
n
Enthusiastic user of OPERA.
n
Experience in the hospitality industry is desirable.
n
Experience training employees on systems and operations in the front desk and reservations department is an advantage.
n
Positive interpersonal skills with both customers and cross-functional teams.
n

📌 Service Delivery Specialist Delhi/bengaluru New Delhi
🏢 HRS Hospitality u0026 Retail Systems
📍 New Delhi