Job Responsibilities
Make outbound calls to potential or existing customers.
Receive inbound customer calls and answer queries.
Explain company products or services clearly.
Generate leads and schedule appointments for the sales team.
Follow up with customers regarding inquiries or previous conversations.
Maintain accurate records of calls, customer details, and feedback in the CRM or database.
Achieve daily, weekly, and monthly calling and sales targets.
Handle customer complaints professionally and escalate issues when required.
Build and maintain valuable customer relationships.
Provide regular reports on call activities and outcomes to the supervisor.
Required Skills
Valuable communication and interpersonal skills.
Basic computer and MS Office knowledge.
Persuasion and negotiation skills.
Active listening and problem-solving ability.
Ability to work under targets and deadlines.
Experience:
Customer support: 2 years (Required)
Pay: ₹25,000.00 - ₹30,000.00 per month
Ability to commute/relocate
Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)