Role & responsibilities
Minimum 5 years of dedicated hands-on ServiceNow development experience.
Solid proficiency in JavaScript and ServiceNow scripting components including Client Scripts, UI Policies, Business Rules, UI Actions, and Script Includes.
Experience designing and developing configurations, customizations, and applications on the ServiceNow platform.
Hands-on experience configuring Agent Workspace, Configurable Workspaces, and ServiceNow Mobile Applications.
Proven experience building platform interfaces and integrations with external systems using REST/SOAP and web services.
Deep understanding of Update Sets, ServiceNow data model, Access Control Lists (ACLs), and platform governance.
Preferred: Experience implementing and customizing Customer Service Management (CSM) and Field Service Management (FSM).
Preferred: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).