About Us

Vasundhra Raj Luxury Group is a multi-brand luxury retail company based in Uttarakhand, home to prestigious brands across jewellery, fashion, and lifestyle retail. We are looking for a warm, articulate, and solutions-oriented Customer Support Specialist to join our Head Office team and be the voice of our brands to our customers.

Role Overview

The Customer Support Specialist will be the first point of contact for customer queries, concerns, and feedback across our group brands — ensuring every customer interaction reflects the premium standard our brands are known for.

Key Responsibilities
Handle customer queries, complaints, and feedback via phone, email, WhatsApp, and social media in a timely and qualified manner
Coordinate with store teams to resolve customer issues related to orders, exchanges, repairs, and after-sales service
Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/tracking system
Follow up with customers to ensure satisfactory resolution and gather feedback
Escalate unresolved or sensitive issues to the relevant department or management
Assist with outbound communication for promotions, appointment reminders,



or customer engagement initiatives
Maintain a courteous, patient, and brand-appropriate tone in all customer interactions
Prepare periodic reports on customer queries, complaint trends, and resolution turnaround time

Requirements
Bachelor‘s degree in any discipline
1–3 years of experience in customer service, preferably in retail, luxury, or hospitality
Excellent verbal and written communication skills (Hindi and English)
Patient, empathetic, and calm under pressure
Comfortable using CRM tools, MS Office, and messaging platforms
Strong problem-solving skills and attention to detail
Presentable and professional demeanor, in line with luxury brand standards

What We Offer
Chance to work with a fast-growing, multi-brand luxury retail group
Exposure to premium brands and high-value customer relationships
Cooperative work environment at our Dehradun Head Office
Competitive compensation as per industry standards

To Apply:

Send your resume to: - with the subject line ‘Application – Payroll Executive Dehradun‘

📌 Customer Support Specialist Dehradun (India)
🏢 Vasundhra Raj Luxury Group
📍 India