We at CeX are looking for customer centric staff, with excellent written English communication skills to join our expanding customer service team. If your passion is helping make customers happy, then we would love to hear from you. With excellent career potential and an active social scene to balance our work hard, play hard beliefs, now is a excellent time to join our team. The shift pattern is rotational with a morning and afternoon shift and with a requirement of one night shift (week) approx every 2 months. Additionally, travel to the UK will be a requirement.
Job Title: Junior Customer Care Associate
Location: Lower Parel, Mumbai
Experience: 0 - 3 years
CTC: 3 - 4.00 lac pa.
Main Job Tasks and Responsibilities:
Provide accurate and timely responses to CeX s customers via email and/or Social Media platforms.
Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company s policies.
Communicate with internal & external departments to resolve customer contacts.
Escalate potential issues to line managers & stakeholders.
Maintain knowledge of team processes and procedures.
Experience:
Customer service experience.
High standard of English writing.
Solid analytical skills.
Product knowledge would been beneficial but not essential. Key Competencies:
Strong communication skills
Customer centric
Problem analysis and solving
Ability to show initiative and be proactive.
Strong planning and organisational skills.
Freshers are also welcome
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Junior Customer Care Associate Mumbai
🏢 Cex Webuy Entertainment
📍 Mumbai
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