Role & responsibilities
Provide L2 technical support to VIP users and senior management.
Troubleshoot Windows OS, desktops/laptops, hardware and software issues.
Solid knowledge of Active Directory, O365, Outlook, MS Teams and Office applications.
Handle LAN/Wi-Fi, VPN, printers and basic network troubleshooting.
Manage and resolve incidents through ITSM/ticketing tools within defined SLA.
Provide onsite/remote support and ensure quick resolution of VIP issues.
Perform OS installation, software installation, patching and system configuration.
Coordinate with L3/network/application teams for complex issues.
Maintain proper documentation of incidents, resolutions and user requests.
Ensure high-quality service and qualified communication with VIP users.
Preferred candidate profile
📌 Vip Support Engineer Mumbai
🏢 Team Computers
📍 Mumbai
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