We are looking for a skilled Customer Service Professional to join our team in the BPO industry. The ideal candidate will have excellent language proficiency and strong communication skills, with 10th +2 education.
Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide exceptional customer service through various channels.
Collaborate with internal teams to enhance customer experience.
Develop and maintain thorough knowledge of products and services.
Identify and escalate complex issues to senior management when necessary.
Maintain accurate records of customer interactions and transactions.
Job Requirements
Excellent language proficiency in English (B2 level).
Solid communication and interpersonal skills.
Ability to work in a fast-paced setting and adapt to changes.
Proficient in using computer systems and software applications.
Solid problem-solving and analytical skills.
Ability to work collaboratively as part of a team.
Educational qualification: 10th +2.