Role & responsibilities
Robust understanding of networking concepts; CCNA or equivalent is mandatory.
Provide L1 support for LAN, WAN, Wireless, and Data Center settings.
Handle network tickets, perform L1 troubleshooting, and escalate issues to L2 teams when required.
Monitor network alerts and coordinate with IT Monitoring, Network Teams, ISPs, and internal users.
Perform L1 activities including VLAN assignment, change requests, and ISP maintenance coordination.
Ensure network devices are integrated with monitoring systems and alerts are functional.
Maintain network knowledge base, SOPs, and operational runbooks.
Support network device upgrades and patching as per lifecycle management processes.
Assist with network availability and performance reporting.