Responsibilities
Work with external customers and internal stakeholders as per requirement
Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
Engage with customer effectively and to ensure their requirements fulfilled. Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations. Produce local work instructions and provide training to internal Vodafone teams.
Adhering to any customer specific standards required and contributes to continual process improvements.
Technical understanding of MPLS, MSP, SD-WAN, TX IP related products. Experience of dealing face to face with customers, including delivering presentations and facilitation of application discovery sessions. Excellent written verbal skills




Manage escalations along with effective customer engagement
Should manage and achieve all KPIs
Should have sound technical and analytical skills
Should be capable of delivering good Customer experience /satisfaction.
Robust English proficiency (written and verbal), with highest level of Accent Neutralization.
Should possess very positive verbal and written communications skills
Ready to work in 24*7 atmosphere / continuous night shifts, if needed.
Should have valid passport
A good team player, positive negotiation, Customer friendly.

Skills & Competencies
MPLS
MSP
SD-WAN
TX IP related products
application design documentation
customer engagement
training
presentations and facilitation of application discovery sessions
accent neutralization

📌 Jr Customer Service Executive Provisioning & Configuration Chennai
🏢 Tata Communications
📍 Chennai