Job Summary

Mode of Work: Remote.

Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. Initiates follow up calls with customers.

Responsibilities
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.

Requirements
Excellent verbal and written communication skills in English.
Willing to work in shift rotational shift
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Positive knowledge of working with Windows and macOS systems.
Proficient knowledge of computer systems and their peripherals.
Experience in SharePoint Online, Microsoft Office 365, Microsoft Outlook, Microsoft Word,



Microsoft Excel, OneDrive etc is essential.
Minimum 6 months voice experience in International Technical Support.
Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup,
VLAN, VPN, Servers, Firewall, Router, Switch, Printer etc. would be an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Help Desk Engineer Kochi
🏢 Eyne Tech Services
📍 Kochi