Job Title: Learning Operations Specialist- SAP Instructor-Led Training (ILT)
Location: Mumbai

Must Have Skills

- Strong understanding of process automation, workflow management, and operational reporting.

Positive to Have Skills

- Stakeholder management
- Financial operations

Role Overview

The Learning Operations Specialist for SAP ILT is accountable for ensuring seamless execution of learning operations for SAP Instructor-led training programs. The role entails managing end-to-end learning administration, process optimization, and learner support to maintain operational efficiency and data integrity. This position plays a pivotal role in sustaining compliance, enhancing learner experience, and supporting cross-functional collaboration between HR, IT, Finance, and other internal and external teams.

Key Responsibilities

- Administer registration and enrollment workflows to ensure accurate learner participation records.
- Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates.
- Maintain accurate customer, contract, and CRM records.
- Prepare and submit client invoices as per agreed terms and documents.
- Track pending payments and follow up with internal teams or clients when needed.
- Update data, analyze information, and prepare reports and dashboards.
- Support regular reporting and documentation for smooth finance and operations.




- Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
- Support process improvement initiatives leveraging learner feedback and operational analytics.
- Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
- Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
- Participate in governance forums, operational reviews, and continuous improvement discussions.

Key Performance Indicators (KPIs)

- Accuracy and timeliness of learner registration and data validation.
- SLA adherence for issue resolution and learner support requests.
- Quality and compliance of operational reporting and audit outcomes.
- Learner satisfaction scores and feedback response trends.
- Degree of process automation and efficiency improvements implemented.

Qualifications and Experience

- Bachelor's / Master's degree in HR, Business Administration, or related discipline.
- Strong understanding of process automation, workflow management, and operational reporting.
- Excellent communication, stakeholder management, and analytical skills.

Competencies

- Operational Excellence and Process Discipline
- Problem Solving and Analytical Thinking
- Stakeholder Collaboration
- Systems Orientation and Digital Agility
- Continuous Improvement Mindset

Locations: Job No. 14745373 | Mumbai

📌 Learning Operations - SAP Instructor-Led Training (Mumbai)
🏢 Accenture
📍 Mumbai